Yes we are operating in level 3 lockdown as an essential service for animal feed, supplements and first aid care
At The Village Saddlery Ltd/Pet & Paddock we offer a Click & Collect service via our Website. Please read the following Important Notes regarding Click & Collect purchases.
Shop online, select your item(s) and proceed to the checkout to complete your customer information.
Select your payment method in our secure checkout.
Await 'Order is ready for collection' email and/or text and collect your item(s) in store.
Your Click & Collect order will be ready for collection within 1-3 working days. We will notify you via email when your order is ready for collection at your chosen store. Failure to wait for the email could result in your order not being ready for collection when you arrive.
On occasion, the product you order may be out of stock with us but available at our Suppliers. On these occasions we will order your item in, hence there may be a short delay in picking up your item. We will advise either by email or phone call if there will be a delay. In the event that neither ourselves or our Suppliers have stock of an ordered item, we will advise you as soon as possible and a full refund including any postage costs you have paid will be refunded and an email detailing the refund will be sent upon processing the refund.