Terms & Conditions

This Terms and Conditions document governs the use of The Village Saddlery’s Online Service (the Service) including shopping and participation in promotions run by The Village Saddlery Limited.

Purchasing from www.clevedonsaddlery.co.nz

We only allow purchases from the online store from customers in New Zealand
The Village Saddlery Ltd shopping gives customers convenient, quick, easy and secure shopping. Products displayed on the site shopping areas can be purchased using secure online transaction facility powered by Payment Express New Zealand. Customers can be confident that all of their details are protected by the latest security mechanisms and are used only for purposes of the transaction fulfillment.


All prices in the shopping areas are in New Zealand dollars (NZ$) and include GST (15% sales tax). All prices are correct at time of publication, however, we reserve the right to alter prices for any reason. If this should happen after you have ordered a product, we will contact you prior to processing your order.


We use the secure Hosted Payment page solution from DPS to process online orders. Customers can see their cards being authorized and debited in real time, all in an SSL secure environment. The Hosted Payment page enables us to offer customers a safe and speedy online shopping experience. DPS is committed to protecting the security of your data. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use or disclosure. For example, we store the personal information you provide in computer servers with limited access that are located in controlled facilities secured by the latest in surveillance and security technology. When we transmit sensitive information (such as a credit card numbers) over the internet, we protect it through the use of encryption, such as the Secure Socket Layer (SSL) protocol. Credit card details stored on site are encrypted using 168bit 3DES encryption. DPS is also certified AIS compliant.

Contact Details

If you have any queries regarding shopping with The Village Saddlery Ltd, please email us.

Use of the Service by You

Your right to use the Service is personal to you. You may not authorise others to use the Service, and you are responsible for all of your own use of the Service. You may not download, modify, transmit, or otherwise us any material from the Service for public or commercial purposes. The Service’s content, information and advice is free of charge (unless otherwise stipulated). However you are responsible for your own network and connection charges. Other than connecting to The Village Saddlery’s servers by HTTP requests using a web browser, you may not attempt to gain access to the servers by any means – including, without limitation, by using administrator passwords or by masquerading as an administrator while using the Service or otherwise. You agree not to disrupt, modify or interfere with the Service or its associated software, hardware and servers in any way and you agree not to impede or interfere with others’ use of the Service. You further agree not to alter or tamper with any information or materials on, or associated with, The Village Saddlery Ltd and/or the Service.

Privacy Policy

Your privacy is important to us. We have put the following policy in place to protect your personal information. By using our website, and/or providing us with your information, you agree to our Privacy Policy. By registering, you are consenting to the collection of your personal data. All personal data that you provide us with, including your name, address, telephone number and email address, will not be released, sold or rented to any entities or individuals outside of The Village Saddlery store. However we do use other companies and individuals to perform services on our behalf, such as delivering packages, sending mail and emails, processing payments. They will have access to your information needed to perform these services, but we will not authorise them to use your information for any other purpose. If you do not however give us this information, we may not be able to provide goods or services to you. We may use this information to process your transaction, to administrator your account, to conduct credit and other checks, for our own internal purposes (such as risk management, staff training and billing), to help us develop our website and to be more user friendly for our customers.


This Service provides general information about The Village Saddlery Limited and the products and services they offer. The information contained in the Service has been prepared solely for the purpose of providing information about The Village Saddlery Limited, its subsidiaries and the services and products they offer. The Village Saddlery Ltd reserves the right to change, delete or move any of the material on the Service at any time without notice. The Village Saddlery Ltd and its affiliates shall not be liable to you or any third parties for any direct, indirect, special, consequential or punitive damages allegedly sustained arising out of your access to or inability to access the Service. This includes viruses alleged to have been obtained from the Service, your use of or reliance on the Service or any of the information or materials available on the Service, regardless of the type of claim or the nature of the cause of action.

Returns Policy

  • Please retain your receipt as proof of purchase.
  • Exchange items are accepted within 7 days of purchase. If these items are being posted or couriered to the store, the customer is responsible for covering the associated charges with such delivery.
  • Items must be returned in the same condition as they left the store. The original tags must be attached.
  • No refunds on accessories.
  • No refunds or returns on sale items.
  • No damaged or soiled items can be exchanged or returned. Please choose carefully as we do not have to provide a refund if you have changed your mind

Cancellation Policy

Once items have been ordered online, they cannot be cancelled. However, the returns policy is the same for items ordered online as above. The customer must bear the cost of returning the items to the The Village Saddlery store in Clevedon, Auckland, NZ.


We only allow purchases from customers in New Zealand.


We offer Free Shipping on all purchases made that are delivered to a New Zealand address and exceed a purchase value of $250.00.

Rural items will incur an additional delivery surcharge, if you can specify a non rural address to have your item delivered to, them the courier price will be considerably reduced.

Delivery takes 2 – 5 working days, depending on where you live. Please remember that during very busy times, delivery may take longer and any delays in the postal service are out of our control. Should there be a delay in dispatching your order we will contact you immediately to advise you of the reason for the delay.


If you have requested an item be delivered by Courier, we require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfillment by The Village Saddlery Ltd, and transfer of responsibility in the same way. Please note that we aim to dispatch all orders within 24 hours (excluding weekends). Please allow 5-10 working days for delivery as some stock is subject to availability, public holidays and weekends. Estimated delivery times are to be used as a guide only and commence from the date of dispatch. The Village Saddlery Ltd store is not responsible for any delays caused by the company responsible for delivering the order.

Policy Changes

Any changes to this policy will be posted here.